Sign up for a free Top Tips session for your reception teams to support them to deal with

Challenging Patient Conversations

In our work with GP practices and PCNs across the country, we are hearing how reception teams are increasingly experiencing challenging patient interactions. The recent video created by the Institute of General Practice Management shares some examples of these.

In response, we have designed and are delivering FREE live webinar sessions to support reception teams with some top tips in dealing with these challenging patient interactions.

New dates to be announced soon. If you are interested in particpating in our next webinar, please fill out the below form.

What past participants say about our FREE live webinar

Delivered to

Participants

Practices

95%

Would recommended this session to others

95%

Said what they learned would be useful in their role

87%

Said the session met their needs and meet the stated aims

93%

Said the facilitators’ knowledge of the subject was good or excellent

"Useful course, Great tips. Would encourage all reception staff to attend this. Will reflect on my personal approach. Thank you"

"The session was “spot on” to what our Practice is experiencing. I am hoping that other members of my Team will log into future dates you have made available"

"Brilliant, compounds what we are already trying to do, with a few extra pointers! Thank you"

"As a Manager I wanted to listen to this seminar in order to feed back to staff who couldn't be part of this. I found it very informative and interesting, I will certainly use some of your ideas when re training or inducting new staff. Many Thanks"

"The entire content of the session was very useful . Examples and the exercise was very good"

There are of course a huge range of underlying factors that are leading to the increase in challenging patient interactions right now. We can also provide support and materials to practices and PCNs to help tackle or reduce the impact of these underlying factors. To find out more how we can help click here to get in contact

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