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Challenging Patient Conversations

In our work with GP practices and PCNs across the country, we are hearing how reception teams are increasingly experiencing challenging patient interactions. The recent video created by the Institute of General Practice Management shares some examples of these.

In response, we have designed and are delivering FREE live webinar sessions to support reception teams with some top tips in dealing with these challenging patient interactions.

New dates to be announced soon. If you are interested in particpating in our next webinar, please fill out the below form.

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There are of course a huge range of underlying factors that are leading to the increase in challenging patient interactions right now. We can also provide support and materials to practices and PCNs to help tackle or reduce the impact of these underlying factors. To find out more how we can help click here to get in contact

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