GPIP Case Studies
Case Study: Maximising Clinical Time Efficiency at The Elms Medical Centre
The Elms Medical Centre, located in Kent with four sites and over 12,200 registered patients, serves a diverse demographic including an increasing elderly population. As part of the General Practice Improvement Programme, the practice aimed to optimise demand and capacity alignment.
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Case Study: Streamlining Document Management at Knowle House Surgery
Knowle House Surgery, located in Plymouth, Devon, participated in the General Practice Improvement Programme (GPIP) to identify and implement operational enhancements. Having already modernised patient-facing systems, the practice sought to optimise back-end processes that could alleviate GP workloads.
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Case Study: Enhancing Response Time to Patient Correspondence at Five Oaks Family Practice
Five Oaks Family Practice in Manchester faced challenges with managing patient correspondence efficiently, leading to unsustainable workloads for GPs and administrative staff. Patients were experiencing delays of up to a week in receiving responses to their communications.
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Case Study: Improving Efficiency and Patient Access at WellBN Healthcare
WellBN Healthcare operates three practice sites in East Sussex, serving over 25,000 patients, predominantly comprising a diverse demographic including a significant mixed-race and Asian population. The practice identified challenges with managing call volumes, administrative workload, and patient access to appointments, prompting their participation in the General Practice Improvement Programme (GPIP).
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Case Study: Streamlining Communication Processes at 306 Medical Centre
306 Medical Centre, located in East Dulwich, London, has been serving its community for over 100 years with a patient population of approximately 6,600. The practice comprises four part-time GPs, two trainees, pharmacists, an Advanced Nurse Practitioner (ANP), and nurses. They joined the Intermediate Practice Level Support of the General Practice Improvement Programme (GPIP) to enhance operational efficiencies and maximise clinical time.