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The Firs Medical Centre Staff satisfaction survey
1) I always know what is expected of me in my role in terms of objectives and goals
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
2) The amount of work I am expected to do is reasonable
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
3) I am able to influence how we do things in the practice
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
4) The partners listen to staff views and ideas
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
5) I understand the practice values and how I am expected to behave to support a positive culture within the practice
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
6) I can easily see how my work contributes to the strategic goals of the practice
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
7) I can see myself working here in 5 years time
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
8) We have the right resources and tools available to support my team to do our jobs well
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
9) The partners are aware of how the practice is running
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
10) The partners care about their employees
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
11) My job description accurately describes what I am expected to do
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
12) I have the ability to meet or exceed the needs of the patients we serve
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
13) I feel well informed by the partners and management about changes within or outside the practice
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
14) The partners and managers take actions on ideas and suggestions made by staff
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
15) The people in my practice treat each other with respect, regardless of role
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
16) I believe the practice vision drives the decisions made in the practice, the work we all do and how we provide care
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
17) I am proud to be part of this practice
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
18) There are sufficient staff in my team to cope with the workload
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
19) The partners value the contribution of the employees
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
20) I feel supported and respected by my manager
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
21) I have received training and opportunities to develop in my role
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
22) I am encouraged by my manager and the partners to get involved with identifying new and improved ways of doing things
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
23) I feel well informed about what is going on within the practice
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
24) It feels like we are all on the same team across the whole practice, even when things are tough
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
25) There is a positive culture in this practice
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
26) My manager helps me to understand the strategic goals for the practice and how I contribute to these
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
27) I would recommend this practice to others as a good place to work
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
28) I feel supported by my team within the practice
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
29) Managers resolve staff behaviours that do not support a healthy practice culture or high quality patient care
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
30) I receive regular feedback on my performance and coaching to improve the service I provide
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
31) My team are supported to try out new approaches to release time or improve quality of care
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
32) My manager encourages me to raise issues without fear of getting into trouble
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
33) This practice values diversity within the workforce (age, disability, gender identity, religion or belief, race, sex and sexual orientation) and the positive impact that has for delivering and improving patient services
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
34) I have a clear understanding of the practice vision and strategic goals
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
35) I receive the recognition I deserve for the contribution I make to the practice
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
36) Staff and team successes are celebrated in the practice
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
37) I enjoy working with my team within the practice
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
38) My supervisor/manager is able to raise issues on my behalf with the Practice Manager or Partners and my concerns are taken seriously
*
Strongly Agree
Agree
Not sure
Disagree
Strongly Disagree
What ideas or suggestions do you have to improve the care provided by your practice?
Any other comments
The following information will NOT BE shared with your practice.
This information will be used to analyse staff satisfaction by staff group across multiple practices and will never highlight your individual practice.
Which of the following best describes your staff group?
*
Please select from the drop down list
Administration / Reception / Medical Secretary
Management
Nurse
Other clinical staff
Other non clinical staff
Paramedic
Partner - Clinical
Partner - Non clinical
Pharmacist
Salaried / Locum GP
Is your job an ARRS or PCN role?
*
Yes
No
What are your working hours?
Full time
Part time
What is your age group?
16-20
21-29
30-39
40-49
50-59
60-64
65+
Which of these best describes your ethnic background?
White - English/Welsh/Scottish/Northern Irish/British
White - Irish
White - Gypsy or Irish Traveler
Any other White background, please describe
Mixed - White and Black Caribbean
Mixed - White and Black African
Mixed - White and Asian
Any other Mixed/Multiple ethnic background (please describe)
Indian / Asian British - Indian
Indian / Asian British - Pakistani
Indian / Asian British - Bangladeshi
Indian / Asian British - Chinese
Any other Asian background (please describe)
Black/African/Caribbean/Black British: - African
Black/African/Caribbean/Black British: - Caribbean
Any other Black/African/Caribbean background (please describe)
Other ethnic group - Arab
Any other ethnic group (please describe)
Any other (please describe)
All responses to this questionnaire are anonymous. Information on staff role and responses by role type WILL NOT be shared with your practice. Overall responses across multiple practices will be used for statistical purposes to support national analysis of primary care staff satisfaction. Any national study data analysis may be grouped by staff role type but WILL NOT be attributable to a single person, team or practice. All free text commentary will be analysed, grouped and summarised.
I consent to my anonymised data being used as part of national studies into primary care staff satisfaction
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