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Our next Partnership Development Programme starts on 21st February 2024 Find out more

Our FREE webinar shares top tips for front-of-house reception teams

Sign up for our FREE webinar

Your reception team handles challenging situations every day. And we know that, for a variety of reasons, these difficult situations are on the rise.

Our webinar supports your team to handle these situations with resilience and efficiency.

It’s completely FREE and is accredited by CPD which will earn you 1 CPD point. Sign up to our Challenging Patient Conversations webinar below.

Sign up now

Please use this form to secure your place on our FREE webinar. You can sign up to as many sessions as you like.

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What our participants have to say

97% would recommend this session to others
96% said what they learned would be useful in their role
95% said the session met their needs and met the stated aims
97% said the facilitators’ knowledge of the subject was good or excellent

Challenging patient interactions are on the rise – and many factors contribute to this.

At Qualitas, we help to tackle some of these underlying factors. Our development programmes support your teams to become resilient providers of worldclass healthcare.

Get in touch to find out how we can help.

Useful information and FAQs

What is the commitment?

This is a FREE 1-hour interactive webinar accredited by The CPD Group and earning you 1 CPD point.


We run these sessions once a month.


What do I need to attend?

The session is run through Microsoft Teams. You don’t need to have Teams installed, but you will need access to a computer, laptop, phone or tablet.


The session is interactive so you will need to use the chat box to contribute. You won’t need a microphone or camera.

How can I sign up my team?

Use the form and sign up to as many dates as you like.


You’ll receive an invite and email, which you can forward to the rest of your team.

"The entire content of the session was very useful . Examples and the exercise was very good"

Lucy Proctor
Mayfield Medical Practice

"As a Manager I wanted to listen to this seminar in order to feed back to staff who couldn't be part of this. I found it very informative and interesting, I will certainly use some of your ideas when re training or inducting new staff. Many Thanks"

Chloe Standley
School Lane Surgery

"Brilliant, compounds what we are already trying to do, with a few extra pointers! Thank you"

Hannah Rosser
Hucclecote Surgery

"The session was “spot on” to what our Practice is experiencing. I am hoping that other members of my Team will log into future dates you have made available"

Lyndsey Tunney
Simpson Medical Practice

"Useful course, Great tips. Would encourage all reception staff to attend this. Will reflect on my personal approach. Thank you"

Paula Khawaja
Lisson Grove Health Centre

We’re proud to offer training programmes accredited by the Institute of Leadership & Management, and are an accredited provider with the CPD Group.