Challenging Patient Conversations
Programme Overview
Our programme is tailored for frontline patient facing PCN teams, offering valuable insights and strategies to empower your staff in handling challenging situations with resilience and efficiency.
Accredited by CPD, these practical sessions not only enhance participants’ ability to manage difficult interactions but also earns them 1 CPD point, contributing to their professional development.
Achievements
- Enhance communication skills and situational awareness within your PCN by developing your frontline patient service teams.
- Acquire effective strategies to handle challenging patient interactions with resilience and efficiency.
- Earn 1 CPD point through practical insights that contribute to professional development in managing difficult interactions.
97%
Would recommend this session to others
96%
Said what they learned would be useful in their role
95%
Said the session met their needs and met the stated aims
97%
Said the facilitators’ knowledge of the subject was good or excellent
Useful information and FAQs
Delivery
All sessions are virtual on MS Teams
Audience
*Reception Teams
*Admin Teams
*Admin Managers
Cost
This programme is FREE
If you have more specific needs, please get in touch with us – [email protected].
"As a Manager I wanted to listen to this seminar in order to feed back to staff who couldn't be part of this. I found it very informative and interesting, I will certainly use some of your ideas when re training or inducting new staff. Many Thanks"
"Brilliant, compounds what we are already trying to do, with a few extra pointers! Thank you"
"The session was “spot on” to what our Practice is experiencing. I am hoping that other members of my Team will log into future dates you have made available"
