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Our next Pathway to Partnership Programme starts on 11th September 2024

Programme Overview

Join our complimentary lunchtime webinar tailored for reception teams, offering valuable insights and strategies to empower your staff in handling challenging situations with resilience and efficiency.

Accredited by CPD, these practical sessions not only enhances participants’ ability to manage difficult interactions but also earns them 1 CPD point, contributing to their professional development.


Acquire effective strategies to handle challenging patient interactions with resilience and efficiency.
Enhance communication skills and situational awareness for receptionists and admin teams.
Earn 1 CPD point through practical insights that contribute to professional development in managing difficult interactions.

Organisations worked with
Million saved
Hours saved

What our participants have to say

97% would recommend this session to others
96% said what they learned would be useful in their role
95% said the session met their needs and met the stated aims
97% said the facilitators’ knowledge of the subject was good or excellent

Useful information and FAQs


All sessions held at lunchtime, 12:30pm – 1:30pm



All sessions are held on a Thursday

*21st March 2024
*25th April 2024
*23rd May 2024
*27th June 2024

*25th July 2024

*22nd August 2024

*26th September 2024

*24th October 2024

*28th November 2024


All sessions are virtual on MS Teams


*Reception Teams
*Admin Teams
*Admin Managers


This programme is FREE
If you have more specific needs, please get in touch with us – [email protected].

"As a Manager I wanted to listen to this seminar in order to feed back to staff who couldn't be part of this. I found it very informative and interesting, I will certainly use some of your ideas when re training or inducting new staff. Many Thanks"

Chloe Standley
School Lane Surgery

"Brilliant, compounds what we are already trying to do, with a few extra pointers! Thank you"

Hannah Rosser
Hucclecote Surgery

"The session was “spot on” to what our Practice is experiencing. I am hoping that other members of my Team will log into future dates you have made available"

Lyndsey Tunney
Simpson Medical Practice