AccessEase

The Problem

Surprisingly, practices are still struggling to use the full functionality of digital tools aimed at improving patient care. It is common for practices to comment on only using 30% of the software’s capability, overlooking significant opportunities to improve access.

Our Solution

During seven sprint workshops led by an experienced primary care coach, practices will assess (baseline) current services and access routes to identify and implement improvements. AccessEase allows practices to evaluate all service routes within their practice/locality, powering them towards modern general practice. Being able to align and use the enabling technology to improve patient access is the goal.

Let us lead your practice management team through a seamless transition to a modern operating model and to the future of healthcare access. Contact us using the link below.

Still Unsure?

Concerned about overwhelming patient traffic? While opening access may seem daunting, traditional methods often create artificial demand, such as the 8am rush. Behavioural science shows that offering more choices can help spread demand more evenly. By providing patients with a variety of appointment times and entry points, practices can better manage their workflow and ensure a smoother experience for everyone involved.

The Benefts

For the Practice:

Reduced workload and increased productivity
Improved access and overall patient care and satisfaction
Clear visibility of all service routes positively impacts financial performance

For the Patients:

Increased appointment options that fit around their lives – more convenience
Improved continuity of care with appropriate clinician
Greater control and understandable access to self-referral healthcare services

For the Staff:

Improved digital literacy, job satisfaction and retention
Reduced click rate and decision fatigue
Operating at a higher level of productivity

The Opportunity

Realises economies of scale through collaboration within PCN teams, accelerating modern ways of working.

Accurx acknowledge practice teams are only using 30% of the technological functionality of their software. Even more worrying, this refers to the easy-to-use basic functions. Practices are overlooking significant opportunities for productive gains that could streamline both their workload and communication with patients, leading to improvements in access.

Funding

For an introductory price of £6,000 per PCN including VAT, AccessEase aligns with the PCN DES 24/25 funding stream via the Capacity and Access Improvement Payment (CAIP) in supporting PCNs to achieve simpler online requests and faster care navigation.

Head to page 50, section 11, of the Network Contract DES 2024/25 to find out more. Use the link below.

Find Out More

AccessEase Assessment Tool

Is your Practice or PCN fully utilising digital tools for patient care? Try our Assessment Tool to evaluate your practice’s performance.

Assessment

Programme Information

Time

7-week programme covering 2-months

The programme will be a mixture of workshops and follow-up activities – these range from 1-3 hours

Dates

Next Programme Date:

3 September to 29 October
5 November to 21 January

Delivery

All sessions will be virtually delivered on MS Teams.

Audience

Clinicians

Cost

Introductory offer: £6,000 per Primary Care Network (PCN) including VAT.

AccessEase can be funded through the PCN DES 24/25 funding stream via the Capacity and Access Improvement Payment (CAIP)

Learn More

Requirements

To participate in the AccessEase programme, practices must meet the following requirements:

Technology: Each participating practice must have a functional website and communication software to facilitate digital access.

Growth Mindset: Practices should be willing to adopt new ways of working and technologies to improve patient access.

Commitment: This is an intense programme and practices must be prepared to commit time to complete assignments outside of the workshops.

Participation: It is essential that key members of the practice management and clinical team contribute.

Proficiency in Microsoft 365: All meetings and resources will be held on MS Teams. Participants should also have a basic knowledge of Excel for data capture.

How It Works

Orientation (1.5 hours)

We explain the schedule, demonstrate the AccessEase toolkit, and explain the Baseline assignment for workshop 2.

Baseline (2 hours)

We finalise service entry points (clinically, administratively, and self-service), engage in shared group learning, and explain the Service Design assignment for workshop 3.

Service Design (2 hours)

We agree on quick-win service design modifications, engage in shared group learning, and explain the Planning & Communication assignment for workshop 4.

Planning & Communication (3 hours)

We learn how to align the enabling technology (website, clinical diary, and software), finalise the implementation plan and schedule all activities, and build a communication strategy for patients and staff.

Technology and Integration (1-hour check-in)

The practice independently executes the implementation plan and aligns the technology, with a predicted time of 9 hours, and participates in two 1-hour check-in sessions to assess progress and integration.

Follow-up and feedback session (1 hour)

We reflect on progress and achievements, share the impact of service design and alignment of enabling technology, and plan the next steps for continued improvement.