Associates Area

Associates Skills Assessment – Qualitas Internal QA

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We are required periodically to update NHS England around the skills sets of our team delivering the Accelerate programme. In readiness for this, please see the list we have to provide to them. Don’t worry – we don’t expect you to have experienced using all these tools but this will help flag to us which resources to signpost you to in readiness for your delivery.

Q1: Improvement Tools and Approaches*

	Skilled and Experienced	Somewhat skilled	Not skilled / No experience
PDSA (Plan-Do-Study-Act)
5S
Driver Diagram
Route Cause Analysis
Visual Management
Spaghetti
Using Practice Data
Waste Walk
Tim Woods
Process Mapping
Skills Matrix
Fish Bone
Prioritisation Matrix
Ideas Generation

Q2: Knowledge and experience of delivering the PGPQS Modules: Please indicate your level of skill and experience of delivering each of the PGPQS modules*

	Not skilled /No experience	Somewhat Skilled	Skilled and experienced	Very Skilled /very experienced
Efficient Processes
Clear Job Standards
Common Approach
Effective Communication
Appropriate Appointments Online
Frequent Attenders
Well Organised Practice
Team Planning
Smoothing Patient Flow (SPF)
Planning and Scheduling

Q3: Delivery Elements - please indicate your level of experience in leading Group Based Learning sessions (GBLs 1 - 3)*

No knowledge or experience yet of GBLs

I have received training in leading GBLs

I have had the opportunity to observe a more experienced coach

I have led GBLs independently

Q4: Delivery Elements - please indicate your level of experience in leading progress calls

No knowledge or experience yet of leading progress calls

I have received training in leading progress calls

I have had the opportunity to observe a more experienced coach

I have led progress calls independently

Q5. Delivery Elements - please indicate your level of experience in writing End of Cohort Reports*

No experience yet of writing End of Cohort Reports

I have had training and support in writing the End of Cohort Reports

I have experience of writing the End of Cohort reports

Q6: Please use this space to provide more detail on your specific training or support needs in order for you to feel more confident about delivering

Q7: Training Received: Are there any areas that you feel you need further training on or opportunities to observe more delivery on, in order to feel more confident in your own delivery?*

	More training needed	I'm happy with the level of training I have had
Efficient Processes
Clear Job Standards
Common Approach
Effective Communication
Appropriate Appointments Online
Frequent Attenders
Well Organised Practice
Team Planning
Smoothing Patient Flow (SPF)
Planning and Scheduling

The Accelerate programme delivered by the 4 delivery partners (of which Qualitas is one) is part of a programme of work delivered by the Primary Care Transformation Team (PCTT) at NHS England. It is worth being aware at a high level about the other parts of the programme so that you can flag to the NHS E Development Advisor (DA) for your practice/s if you think they might be relevant options for your practice/s.

Q8: How would you rate your knowledge and confidence to describe the different delivery elements of the General Practice Transformation Team?*

	No awareness or knowledge	I've heard of it but couldn't explain it	I could explain this broadly but not with confidence	I can confidently describe this
Productive General Practice Quick Start (PGPQS)
Primary Care Network Improvement Leads Programme (PCNIL)
General Practice Improvement Leads Programme (GPIL)
Fundamentals of Change and Improvement
Capability Building Modular Sessions
Getting Started Guides
Primary Care Improvement Community (PCIC)
Wrap around support from the Development Advisers

Q9: Do you have a development plan that supports you in being a knowledgeable, confident and experienced PGP QS coach/facilitator?*

Yes

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Associates Skill Set

Name*

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Last

It’s getting nearer to the start of your first delivery sessions, we hope you’ve managed to access the resources available to you. For the first few weeks the focus is on ‘Smoothing patient flow’ (SPF) so please can you confirm you have reviewed the training material on this and have signed up to the relevant web forums/sites:*

I have viewed the SPF video

I have read the SPF supporting documents

I have signed up with my Qualitas email to NHS Futures

I have signed up with my Qualitas email to the PGP Feedback website

I have set up my Qualitas email with my email signature

I have found my area in Qualitas Teams for my weekly tracker submission

I have signed my Statement of Work

I have sent in my insurance documentation

Please do contact us if you have any questions about your forthcoming delivery.

	Skilled and Experienced	Somewhat skilled	Not skilled / No experience
PDSA
5S
Driver Diagram
Route Cause Analysis
Visual Management
Spaghetti
Using Practice Data
Waste Walk
Tim Woods
Process Mapping
Skills Matrix
Fish Bone
Prioritisation Matrix
Ideas Generation

	I can confidently describe this	I could explain this broadly but not with confidence	I've heard of this but couldn't explain it
Productive General Practice Quickstart (PGPQS)
Primary Care Network Improvement Leads Programme (PCNIL)
General Practice Improvement Leads Programme (GPIL)
Fundamentals of Change and Improvement
Capability Building Modular Sessions
Getting Started Guides
Primary Care Improvement Community (PCIC)
Wrap around support from the Development Advisers for Accelerate practices

The following areas also apply once you have completed the Accelerate element of the programme – but worth familiarising yourself with ahead of your first modules after the SPF element of the programme. Again – don’t worry, you won’t have experienced these yet so at this stage this for our reference so we know how we can support you as we move forward in the programme.

	Skilled and Experienced	Somewhat Skilled	Not skilled / No experience	I'm happy with the level of training I have had	I feel I need more training
Using the new support guide (2021) for Frequent Attenders on extracting data from clinical system
Improvement Tools
Progress Calls
Group Based Learning Sessions
End of Cohort Report Writing

Please use this space to provide more detail on your specific training or support needs in order for you to feel more confident about delivering

This submission goes to Qualitas only at this stage. The end of phase questionnaire results will go to PCTT and you will self-assess on this.

We’ll be in touch with links to any reference documents/videos that may be useful for your preparation. Do contact us with any questions you have about delivery.

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Qualitas Bio Template

Personality Preferences

Name*

First

Last

Read each statement quickly and put a 'Y' in the white cell if that statement DEFINITELY applies to you. Put a "N" in the column if you disagree with the statement or if it isn't totally true for you. Remember, the test will only be accurate if you are honest with yourself - so complete the test based on what you actually think and feel, not on how you think you should or want to feel or behave.

I like people who are direct and to the point

Yes	No

I pride myself in being cautious

Yes	No

I could be considered contented, loyal, accommodating and mild

Yes	No

I can sometimes be subjective in my description of things

Yes	No

When getting other people to do things I am patient

Yes	No

I could be considered popular, social, trusting and responsive

Yes	No

I can sometimes be slow to offer an opinion

Yes	No

I don't care that I'm an impatient person

Yes	No

I could be considered cordial, affectionate, friendly and joyful

Yes	No

I like people who are friendly

Yes	No

People think I'm a good listener

Yes	No

I could be considered considerate, earnest, sympathetic and generous

Yes	No

People think that I am dependable

Yes	No

I generally need to be with people

Yes	No

I do my best work when doing what I am told

Yes	No

One of my biggest fears is that someone will take advantage of me

Yes	No

People think I'm a good talker

Yes	No

I could be considered logical, systematic, objective and disciplined

Yes	No

People think I get results

Yes	No

One of my biggest fears is being criticised for my mistakes

Yes	No

I could be considered calculating, exacting, accurate and precise

Yes	No

One of my biggest fears is change

Yes	No

I feel good when I am smooth and poised

Yes	No

I could be considered cautious, conforming, consistent and adherent

Yes	No

When I am under pressure I think that positive thinking helps

Yes	No

I work best with other people

Yes	No

I see life as a competitive process

Yes	No

One of my biggest fears is hurting people's feelings

Yes	No

I feel good when I am in control

Yes	No

I could be considered calm, devout, contemplating and organised

Yes	No

I am a positive thinker

Yes	No

I feel good when I am following an agenda

Yes	No

I could be considered outspoken, self-reliant, daring and restless

Yes	No

I am generous

Yes	No

I feel good when I am listening to others

Yes	No

I could be considered determined, stubborn, persistent and forceful

Yes	No

My friends sometimes accuse me of not listening

Yes	No

When getting other people to do things I want action in a hurry

Yes	No

My friends sometimes accuse me of being overly cautious

Yes	No

When getting other people to do things I want a quality job

Yes	No

I think systematically

Yes	No

I work best when things are organised

Yes	No

I could be considered firm, decisive, bold and assertive

Yes	No

I am self-reliant (e)

Yes	No

I work best in a pleasant environment

Yes	No

I could be considered eager, inquisitive, direct and adventurous

Yes	No

People think that I am accurate with facts and figures

Yes	No

My friends sometimes accuse me of procrastinating

Yes	No

I do my best work when working with others

Yes	No

People think that I am enthusiastic

Yes	No

I generally need to be given time to adjust to change

Yes	No

I do my best work when following the rules

Yes	No

I like people who are accurate

Yes	No

People think I'm a perfectionist

Yes	No

I could be considered willing, manageable and serving

Yes	No

When I am under pressure I think that a logical approach is necessary

Yes	No

I generally need to be encouraged

Yes	No

I see life as an exercise in patience and tolerance

Yes	No

When I am under pressure I remain calm

Yes	No

I work best in an environment that is free

Yes	No

I see life as helping others

Yes	No

I can sometimes be too precise in my interpretations

Yes	No

When getting other people to do things I help as much as possible

Yes	No

I could be considered optimistic, jovial, playful and enthusiastic

Yes	No

People think that I am direct and to the point

Yes	No

I do my best work when working by myself

Yes	No

I can sometimes be blunt

Yes	No

I am generally satisfied with my lot on life

Yes	No

I could be considered expressive, talkative, participating and convincing

Yes	No

When I am under pressure I feel challenged and I love it

Yes	No

I generally need to be given frank directions

Yes	No

I see life as a step by step process (o)

Yes	No

I like people who are loyal

Yes	No

I pride myself in being optimistic

Yes	No

I could be considered kind, modest, obedient and unselfish

Yes	No

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