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Our next Pathway to Partnership Programme starts on 11th September 2024

Programme Overview

Join our complimentary lunchtime webinar tailored for reception teams, offering valuable insights and strategies to empower your staff in handling challenging situations with resilience and efficiency.

Accredited by CPD, these practical sessions not only enhances participants’ ability to manage difficult interactions but also earns them 1 CPD point, contributing to their professional development.

Achievements

Acquire effective strategies to handle challenging patient interactions with resilience and efficiency.
Enhance communication skills and situational awareness for receptionists and admin teams.
Earn 1 CPD point through practical insights that contribute to professional development in managing difficult interactions.

Programme Results

+2500
Organisations worked with
£8.5
Million saved
+600000
Hours saved

What our participants have to say

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97% would recommend this session to others
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96% said what they learned would be useful in their role
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95% said the session met their needs and met the stated aims
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97% said the facilitators’ knowledge of the subject was good or excellent

Useful information and FAQs

Time

All sessions held at lunchtime, 12:30pm – 1:30pm

 

Dates

All sessions are held on a Thursday

*21st March 2024
*25th April 2024
*23rd May 2024
*27th June 2024

Delivery

All sessions are virtual on MS Teams

Audience

*Reception Teams
*Admin Teams
*Admin Managers

Cost

This programme is FREE
If you have more specific needs, please get in touch with us – [email protected].

"As a Manager I wanted to listen to this seminar in order to feed back to staff who couldn't be part of this. I found it very informative and interesting, I will certainly use some of your ideas when re training or inducting new staff. Many Thanks"

Chloe Standley
School Lane Surgery

"Brilliant, compounds what we are already trying to do, with a few extra pointers! Thank you"

Hannah Rosser
Hucclecote Surgery

"The session was “spot on” to what our Practice is experiencing. I am hoping that other members of my Team will log into future dates you have made available"

Lyndsey Tunney
Simpson Medical Practice
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Sign up now

Please use this form to secure your place on our FREE webinar. You can sign up to as many sessions as you like.