Programme Overview
Join our complimentary lunchtime webinar tailored for reception teams, offering valuable insights and strategies to empower your staff in handling challenging situations with resilience and efficiency.
Accredited by CPD, these practical sessions not only enhances participants’ ability to manage difficult interactions but also earns them 1 CPD point, contributing to their professional development.
Achievements
Acquire effective strategies to handle challenging patient interactions with resilience and efficiency.
Enhance communication skills and situational awareness for receptionists and admin teams.
Earn 1 CPD point through practical insights that contribute to professional development in managing difficult interactions.
Programme Results
What our participants have to say
Useful information and FAQs
Time
All sessions held at lunchtime, 12:30pm – 1:30pm
Dates
All sessions are held on a Thursday
*21st March 2024
*25th April 2024
*23rd May 2024
*27th June 2024
Delivery
All sessions are virtual on MS Teams
Audience
*Reception Teams
*Admin Teams
*Admin Managers
Cost
This programme is FREE
If you have more specific needs, please get in touch with us – [email protected].
Sign up now
Please use this form to secure your place on our FREE webinar. You can sign up to as many sessions as you like.