Challenging patient Conversations

Sign up form for your reception team to attend a FREE top tips webinar for dealing with

Challenging Patient Conversations

2023 Dates Announced – Wednesday 22nd March 2pm-3pm

In our work with GP practices and PCNs across the country, we are hearing how reception teams are increasingly experiencing Challenging Patient Conversations. The recent video created by the Institute of General Practice Management shares some examples of these.

In response, we have designed and are delivering FREE live webinar sessions to support reception teams with some top tips in dealing with these Challenging Patient Conversations.

Please complete this form to sign up your reception team to attend our FREE live webinar on top tips to deal with challenging patient interactions

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There are of course a huge range of underlying factors that are leading to the increase in challenging patient interactions right now. We can also provide support and materials to practices and PCNs to help tackle or reduce the impact of these underlying factors. To find out more how we can help click here to get in contact

our professional services Include:

From coaching and mentoring, through teaching and facilitation to consultancy, our assessment of your organisational needs and the optimal approach to take with your people is a key initial facet of our approach, was we stay true to our cornerstone of human-centred design and change.

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